A caring couple, who set up a local home care business six years ago, have become the fi rst West Lancashire home care provider to receive a double Outstanding rating from the Care Quality Commission (CQC), the independent regulator of health and social care services in England. Gail and Robert Godson, of Home Instead Senior Care West Lancashire & Chorley, based in Ormskirk, achieved renown in January 2015 when they were one of the fi rst three adult social care services to be judged
Outstanding under the CQC’s then newly introduced Ofsted style inspection regime.
The couple’s latest inspection, published this week, reaffirms the outstanding care provided to the company’s clients, with the team clearly demonstrating continuous improvement by achieving Outstanding in four of the fi ve key lines of enquiry and good in the fi fth. To date, only 3.3% of domiciliary care service locations in England have received the coveted CQC Outstanding rating.
In this latest report, the Inspector said that ‘people and their relatives consistently praised the effective care delivered by staff’ and quoted one client as saying “I don’t think they could be improved upon.”
Gail said, “We employ the most amazing team who share our vision and values and it is thanks to their professionalism and support that we have been able to achieve this accolade and we would like to dedicate this tremendous achievement to all our current and former employees . “Because the inspectors speak to clients, family members and local health professionals they can see the difference we make to people’s lives. We thank them all for their continued support as we work to
change the face of ageing in the local area.”
The Godson’s team’s enthusiasm shines through in the report with the company’s CAREGivers quoted speaking warmly about their clients. The couple was praised for ‘continuing to be creative and providing support to help integrate people into their local community and combat social isolation’. This was in relation to the many events, community guide, trips and activities organised by the Home Instead team.
Home Instead Senior Care currently delivers quality care to 89 people who are living independently in their own homes. They employ a team of 51 caregivers who are matched to clients based on shared interests and care visits are of a minimum one hour in duration.