Mental Health Access Line

Lancashire Care NHS Foundation Trust is providing a Mental Health Access Line (MHAL) that will support people’s mental health needs 24 hours a day, 7 days a week.  The project aim is to divert as broad a range of mental health issues as possible away from A&E and into the lowest intensity appropriate care as possible.

Calls transferred in to the Mental Health Access Line will come from North West Ambulance Service (NWAS) 111 where staff will be able to appropriately triage people in to the right care and service. The service aims to patient experience by preventing people experiencing mental health difficulties being transferred to A&E departments unnecessarily or being detained in the wrong environment. The MHAL will improve multi-agency working and collaborative decision and improve the wellbeing of individuals and support their carers or families.

The facility is based within the North West Ambulance Service (NWAS) office at Broughton and is available to callers across Lancashire over the age of 16. The MHAL will also support the professional MH helpline by offering advice and information to Lancashire Police via a dedicated telephone line. The MHAL will use a Directory of Services and available locality based clinic slots to support patients in to the right care.